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I’m getting “Authentication Failed. Please use correct combination of Keyword & Pin” as reply message when I am trying SMS Based Recharge. What is the issue?

You might be using incorrect PIN or requesting from unauthorized mobile number which is not configured in our system

Solution: Use the correct PIN or Reset the PIN from the panel or through SMS

To reset the PIN from the panel Login to user panel My Accounts > Interactive SMS settings

To reset PIN through SMS, Send an SMS from the registered mobile to the number in the below format.


You will get new PIN as SMS to your mobile number.